Privacy Policy

Privacy Policy - Nina Fotara T/as Confident Canine Last updated: 7th February 2025 1. Introduction Welcome to www.holisticdog.uk (“Website”), operated by Nina Fotara T/as Confident Canine ("we", "us", "our"). This Privacy Policy explains how we collect, use, store, and protect your data when you: • Visit our Website • Sign up for our membership or community • Purchase courses, training programmes, or digital products • Participate in discussions, live sessions, or interact with our content By using our Website, joining our membership or community, or purchasing any product, you consent to the practices described in this Privacy Policy. If you have any questions, contact us at [email protected]. 2. Data We Collect & How It’s Used We collect and process different types of data based on your level of interaction with our Website and Membership. a) Information You Provide Voluntarily When signing up for our membership, community, courses, or services, you may provide: • Your name • Your email address • Your contact number (optional) • Billing details (for paid plans or purchases) • Your membership or course preferences • Profile information (if you create an account) • Forum or discussion posts • Messages or content shared in private groups b) Automatically Collected Data We track engagement and usage within our Website and Membership to enhance our services. This includes: • IP address & device details (browser type, location) • Website & membership activity (e.g., pages visited, logins, time spent) • Course progress tracking (e.g., modules completed) • Community engagement data (e.g., posts, comments, interactions) c) Membership & Community Interactions As part of our Membership, we may collect: • Discussions in forums or private groups • Live session attendance records • Messages sent between members (within our platform) • Responses to polls, surveys, and feedback forms *We do not monitor private messages but may investigate reported breaches of community guidelines. d) Payment Information We use third-party payment providers (e.g., Stripe) for secure transactions. We do not store payment details—all transactions are processed securely via encrypted platforms. 3. How We Use Your Data We collect and process data to: • Provide Membership services (including courses, events, and resources) • Improve user experience (e.g., personalising content, monitoring engagement) • Process payments & manage subscriptions securely • Facilitate community discussions & support interactions • Send relevant emails (e.g., updates, training tips, member resources) • Conduct surveys & collect feedback • Enforce community rules & ensure safe participation * We will never sell or rent your personal data to third parties. 4. Feedback, Testimonials & Publicity 4.1. Use of Feedback & Testimonials • If you submit feedback, testimonials, or reviews regarding our services, you grant Nina Fotara T/as Confident Canine a non-exclusive, royalty-free, worldwide license to use, reproduce, and display this content in marketing materials, on our Website, and social media. 4.2. Accuracy & Minor Edits • We will never misrepresent or alter your testimonials beyond minor grammatical or clarity edits. 4.3. Revoking Permission • You may request the removal of your testimonial by emailing [email protected]. • Requests will be processed within 30 days, but previously printed/distributed materials cannot be recalled. 5. Third-Party Services & Data Sharing We work with trusted third-party platforms to store and process your data securely, please refer to their individual Privacy Policies for how they process data. These include: Provider Purpose Flodesk Email marketing & newsletters EzyCourse Membership & course hosting Stripe Secure payment processing Flodesk Email communication & CRM * We do NOT sell your data or share it with marketers. Your data is only processed as needed to provide Membership services, courses, and payments. 6. Security Measures We take reasonable precautions to protect your data: • Encrypted Payments: Payments are securely processed via Stripe, I do not store payment details. • Secure Account Access: Password-protected systems manage personal data access. • Community & Membership Controls: Member interactions are monitored to ensure a safe environment. • Data Storage: Personal data is stored on secure third-party platforms (EzyCourse, Flodesk, Stripe). 7. Cookies & Tracking Technologies Our Website uses cookies to improve user experience. Cookies are small files stored on your device that track preferences and session data. Types of cookies we use: - Essential cookies – Required for site functionality (e.g., login sessions) - Analytical cookies – Track Website traffic via Google Analytics - Marketing cookies – Help us provide relevant offers (only with consent) You can adjust your cookie settings via your browser at any time. 8. Your Rights & Control Over Your Data Under UK GDPR, you have the right to: • Request access to your personal data • Correct or update inaccurate information • Request deletion of your data (“right to be forgotten”) • Withdraw consent for marketing emails (unsubscribe link in emails) To exercise any of these rights, contact us at [email protected]. 9. Data Retention We retain your data only as long as necessary: • Membership & account data – Retained while active, deleted after 12 months of inactivity. • Community posts & comments – May remain visible even if you leave (but we can delete upon request). • Emails & subscriptions – Stored unless you unsubscribe. • Booking & payment details – Retained for 7 years for legal/tax purposes. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified by email. Last updated: 7th February 2025 11. Contact Us If you have any questions or concerns about how we handle your data, please contact us: Email: [email protected] Website: www.holisticdog.uk